FAQs

How do you print/create your mugs?
All our mugs are created using the dye sublimation process. This process uses heat to print a high quality image on the mug, ensuring that all our mugs have a high quality finish.

Can I put the mug in the dishwasher?
All our mugs, apart from the Magic heat sensitive mug, are dishwasher safe. Due to it's heat sensitive nature the magic mug is not recommended for use in a dishwasher.

What type of file can my image be uploaded as?
Image files should be uploaded in a jpg, gif or png format. If you have any problems when uploading your image please contact our support team.

What quality should my image be?
We recommend that your image has a resolution of 300dpi to ensure the best quality product.

What size does my image need to be?
Your image will be resized to fit on your selected mug. However, if you want to create an image to fit exactly on a mug our sizes are:
Standard, Two Tone & Magic Mug - Full Wrap is 20cm by 8cm, Front & Back is 8cm by 8cm.
Porcelain Mug - Full Wrap is 17cm by 9cm, Front & Back is 7cm by 9cm.
Fine China Mug - No full wrap available on this mug, printing either side with a maximum printable height of 6cm.
Childrens Mug - Full Wrap is 18cm by 6cm, Front & Back is 7cm by 6cm.

Can I make a bulk order?
Yes, you can order multiple copies of a mug before you add it to your shopping cart. If you require more than 10 mugs please contact us to arrange a bulk order discount.

Can I buy customised designs for business or bulk order?
We can undertake customised designs for your business or group, and provide corporate branded products. For more information on our business services, please visit out promotional mugs page.

What payment methods do you accept?
We accept all major credit and debit cards, which all payment processing secured by Sage Pay.

When will I receive my mug?
We aim to create and dispatch your mug within 1 working day of receipt of your order. All mugs come with free standard second class delivery, with delivery estimated at 3-5 working days after your order. Your delivery can be upgrade to first class for 99p, or for orders over £20 a free upgrade is applicable. Deliveries sent via first class are estimated at 1-4 working day delivery. For a guaranteed delivery service please use our next day delivery option (more details are available on our delivery information page). Please note that our standard and first class service use Royal Mail post and all delivery timescales are estimates. We will not investigate any order that has not arrived until 21 working days after posting.

Any more questions?
If you have any more questions that are not answered here please complete our query form on our contact page, or email us at info@personalisedmugs.co.uk.