Our Guide onSUPPLYING ARTWORKWe are HERE TO HELP All our personalised mug orders are processed individually by hand and printed using a state of the art sublimation print process. Our Mug Specification The mug measures a height of 9cm, a diameter of 8cm and a capacity of 10oz with a print area of 20cm x 8.5cm. (A print template can be supplied on request). If you would like to create an image/design to wrap fully around the mug then the design should be 20cm by 8.5cm and if you prefer a design on front or back face of mug then we suggest making the design centrally within a 8cm by 8.5cm space. Resolution We recommend that any image you supply has a resolution of 300dpi, or is taken using at least a 5 mega pixel camera at high quality, this is to ensure the best quality finish possible. Also where possible please supply transparent backgrounds. Supported File Types Image files should be supplied to us in a eps, pdf, ai, jpg, gif or png using CMYK colour format. File Size We request that you do not email image files which are over 5MB in size. Please use a file transfer website like wetransfer.com More help? If you have any problems or require advice with your artwork or have any other questions then please contact us.